When you place an order on www.flavourfred.com
you will receive three emails, please retain them all.
- Order confirmation email – this confirms receipt of your order.
- Payment confirmation email – PayPal will send a confirmation email once your payment is complete.
- Order dispatch email – once we have finished processing your order and it has been shipped you will get an email confirming this.
Wild Booze Purchases
Currently we only ship to the UK. We use UPS for all delivery services and is only available within UK Mainland at a flat rate of £4.95. On ordering we will be in contact to find the most suitable day for delivery or you can email email@example.com
for more information. We can also deliver to work addresses to ensure that packages will be signed for. Please check with us if your shipment is urgent. Please ensure someone over the age of 18 is available to sign for the package upon delivery.
At busy times of the year such as Christmas and during severe weather your order may take longer to arrive.
Always place your order as early as possible especially if time is critical for delivery. If you need your order for a specific date, please call us and we will always help in any way we can.
We do not have an international shipping option on our website. If you wish to have our products delivered to an address outside of the UK please contact firstname.lastname@example.org
In the event that you provide us with incorrect delivery information and as a result your order does not arrive, you are liable for the cost of Flavour Fred resending your order.
If you realise that you have provided the incorrect information, please contact us immediately by emailing email@example.com
If you contact us before your item is dispatched we may be able to correct the address.
Flavour Fred is not liable for the delivery of products after they have been dispatched, however the delivery service provider is liable for the delivery of your order. Flavour Fred will package your order sufficiently so as to avoid reasonable damage during transit. If your order has not arrived, or it has arrived in a damaged condition please contact firstname.lastname@example.org
Returns and Refunds
Damaged or Faulty Goods
Flavour Fred will make every effort to ensure that products arrive in perfect condition. If a product arrives damaged or is faulty, the customer must contact email@example.com
within 3 days of receipt of the product. We may also require photographic evidence of the damage or fault. You may need to return the product.
All refunds will be issued via the same payment method used to place the order. Customers may choose to receive a Flavour Fred voucher to the value of their order instead of a refund.
In the event that Flavour Fred cancels an order or event a full refund will be given.
In the unlikely event that a product must be recalled Flavour Fred will contact the customer and explain the circumstances. The full cost of the recalled product plus return postage will be refunded.
Once a product has been opened and/or used Flavour Fred accepts no liability of its condition as we cannot guarantee that it is in the same condition it was when it left us.
Flavour Fred accepts no liability for a product’s condition or any damage resulting from misuse of a product where the customer has not followed the provided guidelines and/or the product has been used for a purpose that one would not reasonably expect the product to be intended for.