If in the last 10 days you, you or anyone in your household have had any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste), have tested positive for coronavirus or have been told by NHS Test and Trace that you have been in contact with a person with coronavirus please do not attend the course. Simply let us know as soon as you can and we can either move you on to a later course or provide you with a voucher.
COVID REQUIREMENTS - PLEASE READ
Frequently Asked Questions
Please send any questions you have direct to email@example.com. Just in case here’s a few responses to FAQ’s
Dogs are allowed on my walks but must be kept on a lead and behave themselves!
What to wear
Suitable clothing for the weather is required. Walking boots or outdoor footwear is required and waterproofs if it’s raining. Please contact firstname.lastname@example.org with your concerns but each event will have information listed
Depending on the location it can be challenging with wheelchairs and pushchairs. Please contact email@example.com with your concerns but each event will have information listed
All food will be vegetarian/vegan on public events. Please notify us for dietary requirements, this will be confirmed prior to each event with Flavour Fred.
Terms and Conditions
Booking Cancellation / Refunds
If you are unable to attend a session or wish to cancel we require 3 weeks notice for a full refund or can move your booking to another date. After which we can only provide a 50% refund up until a week before the event but not be able to transfer the booking. A cancellation on the week of the event, no refund will be given and we will not be able to transfer the booking.
Obviously there are many reasons to cancel attendance so if you feel you have extenuating circumstances please do get in touch by contacting firstname.lastname@example.org
We are running outdoor events so adverse weather conditions are kept track of. Rain does not mean cancelling an event at Flavour Fred its all part and parcel of being outdoors and dealing with the elements. On the occasions it’s too dangerous to run events Flavour Fred may cancel sessions and provide full refunds or move to another date for an event.
Any travel costs or accommodation costs will not be the responsibility of Flavour Fred if an event is cancelled due to adverse weather conditions or a cancellation due to dangerous conditions.
On occasions photos and videos might be made during events. Notification will be given and permission will be asked prior and on the day of the event. Flavour Fred welcomes any photography to be correctly tagged on social media if possible
Terms and Conditions on Orders
When you place an order on www.flavourfred.com you will receive three emails, please retain them all.
- Order confirmation email – this confirms receipt of your order.
- Payment confirmation email – PayPal will send a confirmation email once your payment is complete.
- Order dispatch email – once we have finished processing your order and it has been shipped you will get an email confirming this.
Wild Booze Purchases
Currently we only ship to the UK. We use UPS for all delivery services and is only available within UK Mainland at a flat rate of £4.95. On ordering we will be in contact to find the most suitable day for delivery or you can email email@example.com for more information. We can also deliver to work addresses to ensure that packages will be signed for. Please check with us if your shipment is urgent. Please ensure someone over the age of 18 is available to sign for the package upon delivery.
At busy times of the year such as Christmas and during severe weather your order may take longer to arrive.
Always place your order as early as possible especially if time is critical for delivery. If you need your order for a specific date, please call us and we will always help in any way we can.
We do not have an international shipping option on our website. If you wish to have our products delivered to an address outside of the UK please contact firstname.lastname@example.org to discuss.
In the event that you provide us with incorrect delivery information and as a result your order does not arrive, you are liable for the cost of Flavour Fred resending your order.
If you realise that you have provided the incorrect information, please contact us immediately by emailing email@example.com.
If you contact us before your item is dispatched we may be able to correct the address.
Flavour Fred is not liable for the delivery of products after they have been dispatched, however the delivery service provider is liable for the delivery of your order. Flavour Fred will package your order sufficiently so as to avoid reasonable damage during transit. If your order has not arrived, or it has arrived in a damaged condition please contact firstname.lastname@example.org.
Returns and Refunds
Damaged or Faulty Goods
Flavour Fred will make every effort to ensure that products arrive in perfect condition. If a product arrives damaged or is faulty, the customer must contact email@example.com within 3 days of receipt of the product. We may also require photographic evidence of the damage or fault. You may need to return the product.
All refunds will be issued via the same payment method used to place the order. Customers may choose to receive a Flavour Fred voucher to the value of their order instead of a refund.
In the event that Flavour Fred cancels an order or event a full refund will be given.
In the unlikely event that a product must be recalled Flavour Fred will contact the customer and explain the circumstances. The full cost of the recalled product plus return postage will be refunded.
Once a product has been opened and/or used Flavour Fred accepts no liability of its condition as we cannot guarantee that it is in the same condition it was when it left us.
Flavour Fred accepts no liability for a product’s condition or any damage resulting from misuse of a product where the customer has not followed the provided guidelines and/or the product has been used for a purpose that one would not reasonably expect the product to be intended for.
If you have a complaint, please contact us immediately via firstname.lastname@example.org. Flavour Fred will acknowledge your complaint within 2 working days and deal with your complaint within 7 working days, where possible.
To the extent permitted by law Flavour Fred will not be liable for any claims initiated more than 28 days after delivery of your order.
All complaints will be dealt with fairly, efficiently and confidentially.